Growing Customer Relationships That Matter

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The Top 2 Ways to Communicate in Meetings

For regular readers of my blogs you will know that meetings is a pet subject of mine. Here’s a short and sweet article on the subject from Christine Comaford…

The problem with your meetings? You’re talking about the wrong things, in the wrong ways.

“Rules for Renegades”

“Of the hundreds of companies I’ve worked with over the past […]

What really IS a Meeting?

“When you go to meetings…and you fail to prepare, prepare to fail. It is simple but true.” – Paula Abdul

So here are a couple of meeting definitions:

1. The act of coming together.

2. A body of persons present at an assembly.

Note the emphasis on the body of persons being together.

A worrying terminology has begun to creep into the […]

Can you Time a Presentation to Perfection?

“Make slides that reinforce your words, not repeat them”. – Seth Godin

I have just started following Paul Johnstone, who is a a Management Communications Speaker and this article he authored links nicely with my recent blog on ‘Making PowerPoint more Effective’. I have reproduced in it’s entirety below…great hints and tips for anyone presenting…

Probably the […]

10 Ways to Make E-mail Better

Hate managing email? This list of tricks can help. I came across this great post by Christina DesMarais and wanted to share it in its entirety…

I have nearly 21,000 email messages in my inbox. I don’t file, archive, or delete anything.

Think this hands-off approach is a bloody mess? Personally, I think my approach is working–I try […]

Solve Relationship Problems By Choosing What You Say!

I’m a big fan of Sam Owen, who is a Relationship Coach based in the UK. She recently posted this article (6-February, 2013) and I have reproduced it here in full.

Ever say something to someone only to regret it later?  Did you ever say something to be helpful or honest and realise that sometimes, honesty […]

4 Things NOT to do in Meetings!

” Our meetings are held to discuss many problems which would never arise if we held fewer meetings.” – Ashley Brilliant

As those of you that are regular readers of my blogs will know, I’m a big advocate for improving efficiency, and therefore productivity, in meetings. I have covered a lot about what we SHOULD do. […]

Making PowerPoint MORE Effective!

“Communication is about getting others to adopt your point of view, to help them understand why you’re excited. If all you want to do is create a file of facts and figures, then cancel the meeting and send in a report.” – Seth Godin

If you read  my article titled ‘Has Powerpoint Killed Discussion’, you will […]

Customer Service is something to be cherished

Customer service is something to be cherished and used to be something that in the U.S. was far superior to anywhere else I had been, apart from Asia. However, things are slipping…at least in the U.S.

I have had problems with a major company this week. It is a company that markets wonderful products such as […]