Growing Customer Relationships That Matter

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Why Starbucks provides the ultimate customer service!

What has Starbucks done that makes them so successful? Over the next few blogs I’m going to look at the good the bad and the ugly of customer service and carry out some analysis of why things work and why they don’t. I wanted to start with Starbucks. Boy, how many case studies, blogs and […]

An Introduction to ConnXN

So let me introduce you to ConnXN. It  is of course an abbreviation for CONNECTION or CONNECTING…connecting companies, clients and consumers. A  lot of C’s…

The aim of this blog is to help fellow professionals (and of course potential clients) to understand how best to make better and valued connections and to do this in a way […]