Growing Customer Relationships That Matter

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About Peter Beaumont

I am the customer relationship mentor, who helps those responsible for their company’s most important customers, to build and maintain their customer relationships and keep them happy, so that they can protect & grow their business.

STAY ON TOP OF LIFE WITH THESE TOOLS

Over the last few months, during networking meetings, I have noticed an increasing number of instances where people ask me about how I organize myself. Now this can be taken 2 ways. Either they are so impressed at how I prepare and organize myself or alternatively they are appalled at my disorganization. 

Whichever it is, I […]

WHY ACCOUNTABILITY CAN’T BE FORCED

How many of us have worked for a company that had no accountability….they really didn’t know what it meant but tried to impose it?

They believed everyone had responsibility…which they didn’t, and that was enough. The two are often confused. So let’s first define the difference. The main difference is that responsibility can be shared and […]

WHAT SIGNS SHOW YOU ARE IN A TOXIC CULTURE?

 
Toxic a pretty bold word. It has tremendous implications and is bandied about frequently, so let’s make sure we are on the same page as to what it really means.

 

If we go to the dictionary for a definition, the following words appear; poisonous, virulent, noxious, deadly, dangerous, harmful. That’s what a toxic office environment feels like. 

 
But how does it manifest […]

WHY TENACITY CAN BE MORE IMPORTANT THAN TALENT

When I played soccer as a kid I played a lot. I practiced and practiced as everyone else was better! We’d be out in the evenings until after dark, when you could hardly see the ball, and in all weathers. I learned some powerful life lessons and one of them was that Tenacity can be more […]

TO GROW WE NEED TO CHANGE

Doing the same thing and expecting different results

The famous Albert Einstein quote came to mind recently as I was reflecting on a round of golf. I was 6 over par and heading for my best round ever, when on the 16th hole I hit my drive into a fairway bunker. My ball was on a […]