CRM. Customer Relationship Management. It allows us to store customer and prospect contact information, accounts, leads, and sales opportunities in one central location. The technology has exploded and for an industry that really is less than 3 decades old, the market is worth approximately $36 billion. Overall, the top five CRM software vendors account for [...]
Several weeks ago I posted an article that got a ton of attention. The title was The 7 Signs of Poor Leadership. Since posting it has over 90,000 views. It must have struck a cord as I also had 2,700 Likes, over 1,050 re-shares and over 250 comments in which many people said they both saw these [...]
Man looking at reflection in window Several weeks ago I posted an article that got a ton of attention. The title was The 7 Signs of Poor Leadership. Since posting it has nearly 90,000 views. It must have struck a cord as I also had over 1,000 shares and over 200 comments in which many [...]
The workplace has changed. Or has it? Most of our leaders are in the baby boomer era or learned from baby boomers and were brought up with very disciplined and neo-Victorian standards of leadership. These were based on fear and getting respect just because you were a leader (as opposed to earning it), handing out [...]
Much is talked and written about leadership and management being so different and how leadership can be the difference between successful companies and those that fail. I scan numerous articles every week about what makes great leadership, but I rarely see anything about poor leadership. However, sometimes it’s good to make sure we can recognize [...]
We all know that CRM stands for Customer Relationship Management. But is that what CRM really does? Can it really manage our customer relationships? Of course not. Most peoples views about CRM seem to fall into two separate camps. They either love it, as it supplies plentiful supplies of data and metrics that they [...]
Over the last few months, during networking meetings, I have noticed an increasing number of instances where people ask me about how I organize myself. Now this can be taken 2 ways. Either they are so impressed at how I prepare and organize myself or alternatively they are appalled at my disorganization. Whichever it is, [...]
How many of us have worked for a company that had no accountability….they really didn’t know what it meant but tried to impose it? They believed everyone had responsibility…which they didn’t, and that was enough. The two are often confused. So let’s first define the difference. The main difference is that responsibility can be shared [...]
Toxic a pretty bold word. It has tremendous implications and is bandied about frequently, so let’s make sure we are on the same page as to what it really means. If we go to the dictionary for a definition, the following words appear; poisonous, virulent, noxious, deadly, dangerous, harmful. That’s what a toxic office environment feels like. [...]
CRM systems can spit out data quicker then we can download the latest app. Our CRM enables us to look at the latest sales data in more ways than augmented reality or 3D technology. But like many of the thrillers or mystery movies that we get lost in, CRM data can easily take us [...]