Growing Customer Relationships That Matter

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About Peter Beaumont

I am the customer relationship mentor, who helps those responsible for their company’s most important customers, to build and maintain their customer relationships and keep them happy, so that they can protect & grow their business.

WHY TENACITY CAN BE MORE IMPORTANT THAN TALENT

When I played soccer as a kid I played a lot. I practiced and practiced as everyone else was better! We’d be out in the evenings until after dark, when you could hardly see the ball, and in all weathers. I learned some powerful life lessons and one of them was that Tenacity can be more […]

TO GROW WE NEED TO CHANGE

Doing the same thing and expecting different results

The famous Albert Einstein quote came to mind recently as I was reflecting on a round of golf. I was 6 over par and heading for my best round ever, when on the 16th hole I hit my drive into a fairway bunker. My ball was on a […]

HOW DO YOU KNOW IF YOU ARE CREDIBLE?

Are you credible? What sort of question is that? Of course I am. I have to be. And even if I’m not, why is this so important?

 

 

What do we mean by being credible? One dictionary definition is: “Having credibility means you are believable and reliable.”

Here’s another one from a long time friend and past colleague, […]

5 SIMPLE WAYS TO MANAGE CLIENTS EXPECTATIONS

So many times, we are faced with a situation in which our customer or internal company relationships have changed, but we are not sure why. There can be a variety of reasons, but often it can be attributed to us having failed to manage their expectations and they have not told us.

 

 

Several years ago I was with Coca-Cola […]