Growing Customer Relationships That Matter

mm

About Peter Beaumont

I am the customer relationship mentor, who helps those responsible for their company’s most important customers, to build and maintain their customer relationships and keep them happy, so that they can protect & grow their business.

TO GROW WE NEED TO CHANGE

Doing the same thing and expecting different results

The famous Albert Einstein quote came to mind recently as I was reflecting on a round of golf. I was 6 over par and heading for my best round ever, when on the 16th hole I hit my drive into a fairway bunker. My ball was on a […]

HOW DO YOU KNOW IF YOU ARE CREDIBLE?

Are you credible? What sort of question is that? Of course I am. I have to be. And even if I’m not, why is this so important?

 

 

What do we mean by being credible? One dictionary definition is: “Having credibility means you are believable and reliable.”

Here’s another one from a long time friend and past colleague, […]

5 SIMPLE WAYS TO MANAGE CLIENTS EXPECTATIONS

So many times, we are faced with a situation in which our customer or internal company relationships have changed, but we are not sure why. There can be a variety of reasons, but often it can be attributed to us having failed to manage their expectations and they have not told us.

 

 

Several years ago I was with Coca-Cola […]

12 QUICK REASONS FOR READING E-BOOKS

In our age of technology and digital dexterity we read more and more via screens than we ever did.

The growth of the Internet has led to us consuming news and engaging with each other in different forms, and as a result of this numerous traditional newspapers and magazines have gone out of business.

How do you […]