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About Peter Beaumont

I am the customer relationship mentor, who helps those responsible for their company’s most important customers, to build and maintain their customer relationships and keep them happy, so that they can protect & grow their business.

THESE 18 QUESTIONS WILL DETERMINE YOUR ACCOUNT STRATEGY

What I have tried to do each week is write an article to provide useful and practical information that can be used by anyone who has key relationships with their accounts i.e. clients or customers. That spreads the net rather wide doesn’t it? We all have customers whether they are internal or external to our [...]

INSANITY: DOING THE SAME THING

Even if you don’t follow tennis that much, the recent Women’s Semi-Final at Wimbledon was not only enthralling but also offered some interesting insights. The semi-finalists were Serena Williams from the USA and Maria Sharapova from Russia, seeded 1 and 2 respectively. They had played each other 20 previous times and Sharapova had won only [...]

WHAT’S THE BEST WAY TO FIRE SOMEONE?

A few months ago I wrote an article called “The Nine Steps To Take if You Get Fired” It’s tough as we take it personally and often we do not have a plan b or c. So in that article I discussed some ways to deal with the pain and aftermath of being fired.As we [...]