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THE 5 THINGS CRM FAILS TO DO

CRM. Customer Relationship Management. It allows us to store customer and prospect contact information, accounts, leads, and sales opportunities in one central location. The technology has exploded and for an industry that really is less than 3 decades old, the market is worth approximately $36 billion. Overall, the top five CRM software vendors account for [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 April 3rd, 2018|Account Management, Building Relationships, Client Service|128070 Commentshttp%3A%2F%2Fconnxn.net%2F5-things-crm-fails%2FTHE+5+THINGS+CRM+FAILS+TO+DO2018-04-03+19%3A42%3A20Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12807
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THE 7 SIGNS YOU HAVE POOR LEADERSHIP

Much is talked and written about leadership and management being so different and how leadership can be the difference between successful companies and those that fail. I scan numerous articles every week about what makes great leadership, but I rarely see anything about poor leadership. However, sometimes it’s good to make sure we can recognize [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 October 18th, 2017|Account Management, Leadership, Management|127860 Commentshttp%3A%2F%2Fconnxn.net%2F7-signs-of-poor-leadership%2FTHE+7+SIGNS+YOU+HAVE+POOR+LEADERSHIP2017-10-18+14%3A20%3A30Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12786
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DO YOU REALLY THINK YOUR CRM BUILDS RELATIONSHIPS?

We all know that CRM stands for Customer Relationship Management. But is that what CRM really does? Can it really manage our customer relationships?   Of course not. Most peoples views about CRM seem to fall into two separate camps. They either love it, as it supplies plentiful supplies of data and metrics that they [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 September 25th, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|127790 Commentshttp%3A%2F%2Fconnxn.net%2Freally-think-crm-builds-relationships%2FDO+YOU+REALLY+THINK+YOUR+CRM+BUILDS+RELATIONSHIPS%3F2017-09-25+17%3A37%3A40Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12779
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TOO MANY METRICS MAKE YOU LOSE FOCUS

  CRM systems can spit out data quicker then we can download the latest app.  Our CRM enables us to look at the latest sales data in more ways than augmented reality or 3D technology. But like many of the thrillers or mystery movies that we get lost in, CRM data can easily take us [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 July 6th, 2017|Account Management, Clients, Leadership, Strategic Partnership|127410 Commentshttp%3A%2F%2Fconnxn.net%2Ftoo-many-metrics-make-you-lose-focus%2FTOO+MANY+METRICS+MAKE+YOU+LOSE+FOCUS2017-07-06+18%3A37%3A48Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12741
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5 THINGS WE SHOULD KNOW

Building strategic relationships take time and involve building trust and respect. Building trust and respect means being consistent and doing the obvious things well.     I was talking with a consultant friend of mine recently and he reminded me that it often is not the smart analytics or process that we bring to the table [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 June 2nd, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|127220 Commentshttp%3A%2F%2Fconnxn.net%2F5-things-we-should-know%2F5+THINGS+WE+SHOULD+KNOW2017-06-02+21%3A24%3A59Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12722
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HOW DO YOU KNOW IF YOUR BUSINESS IS AT RISK?

One the best indicators is the state of your top clients. Ask yourself these five questions. 1. Are my top clients growing and am I keeping pace with their growth? If your clients are growing and you are not, then there’s a strong chance you are losing market share and therefore share of wallet. That means someone [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 May 8th, 2017|Account Management, Clients, Relationship Strategy Planning, Strategic Partnership|126970 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-if-your-business-is-at-risk%2FHOW+DO+YOU+KNOW+IF+YOUR+BUSINESS+IS+AT+RISK%3F2017-05-08+20%3A19%3A29Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12697
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HOW DO YOU KNOW KNOW YOU HAVE A STRATEGIC PARTNERSHIP? – Final Part

What is a strategic partnership? So many times we hear the term “strategic” and “partnership” used, abundantly and wrongly. But if you put them together, what does it mean? How do you form one and know if it exists? In this series of “How Do You Know You Have A Strategic Partnership”, my last three [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 April 17th, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|126740 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-know-you-have-a-strategic-partnership-final-part%2FHOW+DO+YOU+KNOW+KNOW+YOU+HAVE+A+STRATEGIC+PARTNERSHIP%3F+-+Final+Part2017-04-17+22%3A33%3A01Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12674
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HOW DO YOU KNOW KNOW YOU HAVE A STRATEGIC PARTNERSHIP – Part 3

What is a strategic partnership? So many times we hear the term “strategic” and “partnership” used, abundantly and wrongly. But if you put them together, what does it mean? How do you form one and know if it exists? In this series of “How Do You Know You Have A Strategic Partnership”, my last two articles [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 December 11th, 2016|Account Management, Building Relationships, Communication, Management, Relationship Strategy Planning, Strategic Partnership|126700 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-know-you-have-a-strategic-partnership-part-3%2FHOW+DO+YOU+KNOW+KNOW+YOU+HAVE+A+STRATEGIC+PARTNERSHIP+-+Part+32016-12-11+19%3A45%3A56Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12670
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HOW DO YOU KNOW KNOW YOU HAVE A STRATEGIC PARTNERSHIP?

What is a strategic partnership? So many times we hear the term “strategic” and “partnership” used, abundantly and wrongly. But if you put them together, what does it mean? How do you form one, can you, and how do you know it exists? I count myself extremely fortunate to have not only worked for Coca-Cola for over 20 [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 June 29th, 2016|Account Management, Building Relationships, Leadership, Strategic Partnership, Uncategorized|126600 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-know-you-have-a-strategic-partnership%2FHOW+DO+YOU+KNOW+KNOW+YOU+HAVE+A+STRATEGIC+PARTNERSHIP%3F2016-06-29+23%3A11%3A10Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12660
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HOW TO KEEP YOUR STELLAR CUSTOMERS

How do we make sure we don’t lose the customers we can’t afford to lose?The Top 10 to 20 accounts of any B2B organization typically represent 60-80% of revenue and profit. In some cases, they are as high as 95%. The consequences of losing one of these customers are dramatic, and in today's business environment, [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 May 3rd, 2016|Account Management, Building Relationships, Client Service, Relationship Strategy Planning, Strategic Partnership|126360 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-to-keep-your-stellar-customers%2FHOW+TO+KEEP+YOUR+STELLAR+CUSTOMERS2016-05-03+16%3A10%3A15Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12636
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