DO YOU HAVE A CUSTOMER RELATIONSHIP PLAN?

Why having a Customer or Relationship Strategy Plan, based on evaluating our relationships, is critical to our success.We rely on Business Plans to drive our business direction, but why is it we rarely design and complete Business Plans for our customers?I have lost count of the number of Business Plans I have drafted, completed and [...]

HERE’S WHY WE SOMETIMES NEED TO LET GO

There are situations where to keep our all- important relationships we need to resign our client.Have you ever felt trapped? Feeling like you are not delivering what you should be for a variety of reasons, and all your instincts and core values tell you this is wrong, but the income keeps you doing it?About two [...]

Loose Lips Sink Ships

Relationships take such a long time to forge by building trust and respect and they can be ruined very quickly by saying something without thinking first and being selfish. But sometimes, because we focus so much on the external relationships with the customer, we forget that internal relationships are just as important.I had a horrendous [...]