Growing Customer Relationships That Matter

12 QUICK REASONS FOR READING E-BOOKS

In our age of technology and digital dexterity we read more and more via screens than we ever did.

The growth of the Internet has led to us consuming news and engaging with each other in different forms, and as a result of this numerous traditional newspapers and magazines have gone out of business.

How do you […]

WHAT LEADERS SHOULD LEARN FROM SUCCESSFUL SPORTS COACHES

I was watching a soccer game last week and one of the coaches was yelling instructions, criticizing individual players and berating the overall team performance.

There was little encouragement to motive the team and they were already down 0-1, and after another 20 minutes the deficit had increased to 0-3.

The half time ‘pep talk’ was about […]

WARNING: WHAT CRM CAN’T DO

 I recently read a quote from a major Customer Relationship Manager provider that said, “Despite all the advancements in technology, sales success is still dependent on one thing, communication.” I’m not sure I fully agree. I would suggest it’s dependent on relationships.When I talk to people responsible for customers, the discussion invariably gravitates to CRM. […]

Don’t Go Looking for a Smoking Gun

Relationships are about trust, respect and building bridges. That is what my experience has taught me. It is NOT about undermining people and trying to catch them out. Don’t go looking for a smoking gun.

This is something one of my bosses hadn’t heard about or chose to ignore. Sandy was old school, but understood people and […]

Are Internet Relationships Really Real?

I have for sometime debunked the viewpoint that any relationships established on the internet are not real. I mean, are internet relationships really real? Recently I was vehemently challenged on this by my 14 year old daughter,  Karly.  So I asked her to put her point of view, in writing and if she could do it in […]