Growing Customer Relationships That Matter

TO GROW WE NEED TO CHANGE

Doing the same thing and expecting different results

The famous Albert Einstein quote came to mind recently as I was reflecting on a round of golf. I was 6 over par and heading for my best round ever, when on the 16th hole I hit my drive into a fairway bunker. My ball was on a […]

HOW DO YOU KNOW IF YOU ARE CREDIBLE?

Are you credible? What sort of question is that? Of course I am. I have to be. And even if I’m not, why is this so important?

 

 

What do we mean by being credible? One dictionary definition is: “Having credibility means you are believable and reliable.”

Here’s another one from a long time friend and past colleague, […]

4 IMPORTANT THINGS TO DO AT CHRISTMAS

I love Christmas. I was brought up in a family in England where my mother revered it, worked hard at it and made it a wonderful and memorable experience for all of the family, every year.

She surrounded us with Christmas festivity and atmosphere. We had decorations all around the house and always had a fairy […]

THE IMPORTANCE OF HUMOR AT WORK

I was with a potential client a few weeks ago at a meeting and was observing a conversation, actually more of a debate. It was getting quite heated and, as it approached boiling point, I interjected a quick quip that stopped them both in their tracks and they laughed. It was a tension reliever moment.

They […]

WHAT LEADERS SHOULD LEARN FROM SUCCESSFUL SPORTS COACHES

I was watching a soccer game last week and one of the coaches was yelling instructions, criticizing individual players and berating the overall team performance.

There was little encouragement to motive the team and they were already down 0-1, and after another 20 minutes the deficit had increased to 0-3.

The half time ‘pep talk’ was about […]

A SMART WAY TO LOOK AT BUDGET CUTS

Why is it that when budgets have to be cut the future of the company’s people and relationships is not considered? Short-term actions are taken to save money now, which can have huge adverse effects on the future growth, structure and potential of the business. Let’s take a look at a smart way to look […]

WHAT’S THE BEST WAY TO FIRE SOMEONE?

A few months ago I wrote an article called “The Nine Steps To Take if You Get Fired” It’s tough as we take it personally and often we do not have a plan b or c. So in that article I discussed some ways to deal with the pain and aftermath of being fired.

As we […]

See How Easily You Can Raise YOUR Game

In my last article, I told a story about how I came to realize how change was important and how damaging it can be when we keep trying the same thing and getting the same result. In this article, I would like  to explore and see how easily you can raise your game to your […]