Growing Customer Relationships That Matter

WHY ACCOUNTABILITY CAN’T BE FORCED

How many of us have worked for a company that had no accountability….they really didn’t know what it meant but tried to impose it?

They believed everyone had responsibility…which they didn’t, and that was enough. The two are often confused. So let’s first define the difference. The main difference is that responsibility can be shared and […]

WHAT SIGNS SHOW YOU ARE IN A TOXIC CULTURE?

 
Toxic a pretty bold word. It has tremendous implications and is bandied about frequently, so let’s make sure we are on the same page as to what it really means.

 

If we go to the dictionary for a definition, the following words appear; poisonous, virulent, noxious, deadly, dangerous, harmful. That’s what a toxic office environment feels like. 

 
But how does it manifest […]

WHY TENACITY CAN BE MORE IMPORTANT THAN TALENT

When I played soccer as a kid I played a lot. I practiced and practiced as everyone else was better! We’d be out in the evenings until after dark, when you could hardly see the ball, and in all weathers. I learned some powerful life lessons and one of them was that Tenacity can be more […]

TO GROW WE NEED TO CHANGE

Doing the same thing and expecting different results

The famous Albert Einstein quote came to mind recently as I was reflecting on a round of golf. I was 6 over par and heading for my best round ever, when on the 16th hole I hit my drive into a fairway bunker. My ball was on a […]

HOW DO YOU KNOW IF YOU ARE CREDIBLE?

Are you credible? What sort of question is that? Of course I am. I have to be. And even if I’m not, why is this so important?

 

 

What do we mean by being credible? One dictionary definition is: “Having credibility means you are believable and reliable.”

Here’s another one from a long time friend and past colleague, […]

12 QUICK REASONS FOR READING E-BOOKS

In our age of technology and digital dexterity we read more and more via screens than we ever did.

The growth of the Internet has led to us consuming news and engaging with each other in different forms, and as a result of this numerous traditional newspapers and magazines have gone out of business.

How do you […]