Growing Customer Relationships That Matter

HOW DO YOU KNOW IF YOU ARE CREDIBLE?

Are you credible? What sort of question is that? Of course I am. I have to be. And even if I’m not, why is this so important?

 

 

What do we mean by being credible? One dictionary definition is: “Having credibility means you are believable and reliable.”

Here’s another one from a long time friend and past colleague, […]

12 QUICK REASONS FOR READING E-BOOKS

In our age of technology and digital dexterity we read more and more via screens than we ever did.

The growth of the Internet has led to us consuming news and engaging with each other in different forms, and as a result of this numerous traditional newspapers and magazines have gone out of business.

How do you […]

4 IMPORTANT THINGS TO DO AT CHRISTMAS

I love Christmas. I was brought up in a family in England where my mother revered it, worked hard at it and made it a wonderful and memorable experience for all of the family, every year.

She surrounded us with Christmas festivity and atmosphere. We had decorations all around the house and always had a fairy […]

THE IMPORTANCE OF HUMOR AT WORK

I was with a potential client a few weeks ago at a meeting and was observing a conversation, actually more of a debate. It was getting quite heated and, as it approached boiling point, I interjected a quick quip that stopped them both in their tracks and they laughed. It was a tension reliever moment.

They […]

WHAT LEADERS SHOULD LEARN FROM SUCCESSFUL SPORTS COACHES

I was watching a soccer game last week and one of the coaches was yelling instructions, criticizing individual players and berating the overall team performance.

There was little encouragement to motive the team and they were already down 0-1, and after another 20 minutes the deficit had increased to 0-3.

The half time ‘pep talk’ was about […]

THE 5 FUNDAMENTALS FOR SUCCESSFUL PARTNER MARKETING

I was talking to a friend of mine last week who had recently joined the partner marketing group in his company. He was excited about the move and he was telling me about some of the partners they were looking at.I asked him some questions, as we consultants do, and was a little surprised at […]