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DO YOU REALLY THINK YOUR CRM BUILDS RELATIONSHIPS?

We all know that CRM stands for Customer Relationship Management. But is that what CRM really does? Can it really manage our customer relationships?   Of course not. Most peoples views about CRM seem to fall into two separate camps. They either love it, as it supplies plentiful supplies of data and metrics that they [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 September 25th, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|127790 Commentshttp%3A%2F%2Fconnxn.net%2Freally-think-crm-builds-relationships%2FDO+YOU+REALLY+THINK+YOUR+CRM+BUILDS+RELATIONSHIPS%3F2017-09-25+17%3A37%3A40Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12779
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5 THINGS WE SHOULD KNOW

Building strategic relationships take time and involve building trust and respect. Building trust and respect means being consistent and doing the obvious things well.     I was talking with a consultant friend of mine recently and he reminded me that it often is not the smart analytics or process that we bring to the table [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 June 2nd, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|127220 Commentshttp%3A%2F%2Fconnxn.net%2F5-things-we-should-know%2F5+THINGS+WE+SHOULD+KNOW2017-06-02+21%3A24%3A59Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12722
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HOW DO YOU KNOW IF YOUR BUSINESS IS AT RISK?

One the best indicators is the state of your top clients. Ask yourself these five questions. 1. Are my top clients growing and am I keeping pace with their growth? If your clients are growing and you are not, then there’s a strong chance you are losing market share and therefore share of wallet. That means someone [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 May 8th, 2017|Account Management, Clients, Relationship Strategy Planning, Strategic Partnership|126970 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-if-your-business-is-at-risk%2FHOW+DO+YOU+KNOW+IF+YOUR+BUSINESS+IS+AT+RISK%3F2017-05-08+20%3A19%3A29Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12697
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HOW DO YOU KNOW KNOW YOU HAVE A STRATEGIC PARTNERSHIP? – Final Part

What is a strategic partnership? So many times we hear the term “strategic” and “partnership” used, abundantly and wrongly. But if you put them together, what does it mean? How do you form one and know if it exists? In this series of “How Do You Know You Have A Strategic Partnership”, my last three [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 April 17th, 2017|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|126740 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-know-you-have-a-strategic-partnership-final-part%2FHOW+DO+YOU+KNOW+KNOW+YOU+HAVE+A+STRATEGIC+PARTNERSHIP%3F+-+Final+Part2017-04-17+22%3A33%3A01Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12674
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HOW DO YOU KNOW KNOW YOU HAVE A STRATEGIC PARTNERSHIP – Part 3

What is a strategic partnership? So many times we hear the term “strategic” and “partnership” used, abundantly and wrongly. But if you put them together, what does it mean? How do you form one and know if it exists? In this series of “How Do You Know You Have A Strategic Partnership”, my last two articles [...]

By Peter Beaumont| 2018-04-25T16:45:32+00:00 December 11th, 2016|Account Management, Building Relationships, Communication, Management, Relationship Strategy Planning, Strategic Partnership|126700 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-do-you-know-know-you-have-a-strategic-partnership-part-3%2FHOW+DO+YOU+KNOW+KNOW+YOU+HAVE+A+STRATEGIC+PARTNERSHIP+-+Part+32016-12-11+19%3A45%3A56Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12670
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HOW TO KEEP YOUR STELLAR CUSTOMERS

How do we make sure we don’t lose the customers we can’t afford to lose?The Top 10 to 20 accounts of any B2B organization typically represent 60-80% of revenue and profit. In some cases, they are as high as 95%. The consequences of losing one of these customers are dramatic, and in today's business environment, [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 May 3rd, 2016|Account Management, Building Relationships, Client Service, Relationship Strategy Planning, Strategic Partnership|126360 Commentshttp%3A%2F%2Fconnxn.net%2Fhow-to-keep-your-stellar-customers%2FHOW+TO+KEEP+YOUR+STELLAR+CUSTOMERS2016-05-03+16%3A10%3A15Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12636
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WHY SHOULD YOU HAVE A PROCESS FOR MANAGING RELATIONSHIPS?

Over the past few years, I have realized the importance of process. If there is no process for doing something, then I invent one. For example, writing this article involves having a template. Once I have decided on the subject I’m going to write about I start to create the blog with a lead. Then I [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 April 6th, 2016|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|126290 Commentshttp%3A%2F%2Fconnxn.net%2Fwhy-should-you-have-a-process-for-managing-relationships%2FWHY+SHOULD+YOU+HAVE+A+PROCESS+FOR+MANAGING+RELATIONSHIPS%3F2016-04-06+15%3A13%3A06Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12629
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WANT TO BE A TRUSTED ADVISOR?

I've been seeing quite a few references to the term Trusted Advisors recently, and I've been talking to people about what they think it really means. The term seems to be applied more often than not to the field of consulting. However, I would suggest a Trusted Advisor is something we should all aspire to, [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 February 16th, 2016|Account Management, Building Relationships, Client Service, Relationship Strategy Planning, Strategic Partnership|126060 Commentshttp%3A%2F%2Fconnxn.net%2Fwant-to-be-a-trusted-advisor%2FWANT+TO+BE+A+TRUSTED+ADVISOR%3F2016-02-16+22%3A11%3A58Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12606
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WHAT’S THE CLIENT’S NOTION AND WHY SHOULD I CARE?

How do we develop a strategic customer relationship?  What are some of the things that we need to do? Experience has taught me that to be successful it starts with understanding what your customer wants. So many times I’ve observed people that go to see customers and all they’re interested in is getting the customer to [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 January 27th, 2016|Account Management, Building Relationships, Client Service, Customer service, Relationship Strategy Planning, Strategic Partnership|125900 Commentshttp%3A%2F%2Fconnxn.net%2Fwhats-the-clients-notion-and-why-should-i-care%2FWHAT%E2%80%99S+THE+CLIENT%E2%80%99S+NOTION+AND+WHY+SHOULD+I+CARE%3F2016-01-27+18%3A19%3A26Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12590
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WHY RELATIONSHIPS NEED TO BE STRATEGIC

How can we evaluate our current relationships, measure progress and adapt for something that is so subjective?A few years ago I was dealing with a major account in the Quick Service Restaurant (QSR) business, aka fast food. Their senior management was changing on a quarterly basis and had been over the year. Companies go through [...]

By Peter Beaumont| 2018-04-25T16:45:33+00:00 December 17th, 2015|Account Management, Building Relationships, Relationship Strategy Planning, Strategic Partnership|125590 Commentshttp%3A%2F%2Fconnxn.net%2Fwhy-relationships-need-to-be-strategic%2FWHY+RELATIONSHIPS+NEED+TO+BE+STRATEGIC2015-12-17+14%3A38%3A01Peter+Beaumonthttp%3A%2F%2Fconnxn.net%2F%3Fp%3D12559
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Petter M.Beaumont C:+1773-558-6402

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